Key Areas of Specialization
- Guest Relations
- Concierge Services
- Corporate Administration
- Front Office in the Airline & Hospitality Sector
- Reservation and Reception Management
- Lobby Management & Guest Assistance
- Hotel Billing and Cash Handling
Programs
Front Office
Overview
The front office is the face of the hotel. It is the department that welcomes guests, takes reservations, guests check in and out, and ensures they have a comfortable and pleasant stay. The Front Office course at DPMI School of Hotel Management is designed to give students practical knowledge of guest service, communication skills, hotel operations, and telephone handling.
Students learn to interact professionally with guests, manage bookings, resolve customer queries, and maintain hospitality standards with confidence. The course also focuses on personality development, teamwork, grooming, and time management to prepare students for real working environments in hotels, resorts, hospitals, and other service industries.
Key Modules at DPMI Include
- Introduction to Front Office Operations
- Guest Handling and Guest Service
- Reservation Procedures
- Check-in and Check-out Process
- Telephone and Email Taking Skills
- Billing and Payment Handling
- Grooming, Personality Development, and Etiquette
- Problem Solving and Guest Complaint Handling
- Teamwork
Career Scope
- Front Office Manager
- Reservation Manager
- Airline Customer Service Staff
- Cruise Hospitality Staff
- Hotel Operation Manager
- Travel Desk Manager
Qualities of a Good Front Office Professional
